Return & Refund Policy – Emoto BD
At Emoto BD, customer satisfaction is our highest priority. We want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy ensures that your experience remains fair, simple, and hassle-free.
Eligibility for Returns
You may request a return if your product meets the following conditions:
The item is unused, unworn, and in its original condition.
The return request is made within 7 days of delivery.
The product is returned with all original packaging, tags, and receipts.
📌 Please note: Certain items such as personal care products, perishables, or customized items may not be eligible for return due to hygiene and product safety reasons.
Return Process
Contact Us – Reach out to our support team at emoto.bd@gmail.com or call us at +8801320-713140 within 7 days of receiving your order.
Approval – Once your request is reviewed, we’ll confirm eligibility and provide you with return instructions.
Send Item Back – Ship the product to the return address provided by our team.
Inspection – Once we receive the item, our quality team will inspect it.
Refund/Exchange – If approved, we will issue a refund or send you a replacement, based on your preference.
Refunds
Refunds will be issued to your original payment method (e.g., card, mobile banking, or cash on delivery refund via bank transfer).
Please allow 5–10 business days for the refund to reflect in your account after approval.
Shipping and handling charges are generally non-refundable, unless the return is due to a mistake on our part (wrong or defective item).
Exchanges
If you wish to exchange a product for a different size, color, or style, please mention it when submitting your return request. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange for a quick replacement or full refund at no extra cost to you.
Non-Returnable Items
The following items are non-returnable:
Personal care and hygiene products
Food items and perishables
Customized or special-order products
Discounted/clearance items (unless defective)
Our Commitment
At Emoto BD, we value your trust. Our return policy is designed to make your shopping experience worry-free. If you face any issue, our support team will work with you to find the best solution.